Patient Health Record Redesign

This is a challenge created by the USA Veterans Affairs medical organization, the White House and Designer Fund to rethink how we can more effectively present a patient‘s medical history to people. Currently, the system prints out these ”reports“ that resembles receipts from the 90s and are difficult to read and understand. This challenge is to redesign the layout of these such that everybody: patients, family members and health professionals can quickly and easily find information they need and so they can make better health decisions.

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Framing the question by conducting user interviews

To better understand user requirements for the health records, I went and talked to people in our three user groups: Patient, Family Caregiver and Health Professional. I discovered which information is important to them as well as the challenges they faced when managing the patient’s health. With these points in mind, I reviewed the data provided by the system and started organizing and prioritizing these to fit user needs.

Keeping the design simple

This is a usability-focused design where the layout is kept ultra simple so the content, and not visual aesthetics, is viewed front and center. The main goal is to allow users to find what they need as efficiently as possible and easily comprehend it. To accomplish this, everything is prioritized and grouped based on relevance and importance. Color is strategically added to highlight specific details.

Accessible everywhere

Caregivers and Health Professionals have identified the need to access patient information on-the-go. Therefore I‘ve also designed a print and mobile-friendly version of the record.

You can read more about my design process for this project in my blog post: My Design Approach for the Health Design Challenge – Part I.

Medical Record Redesign - close up

Medical Record Redesign - print & mobile